Help Portals & Knowledge Bases

Answers fast. Tickets, lower.

A branded help centre with searchable docs, video walkthroughs, AI search and an embeddable widget. Deflect 30–50% of tickets before they reach an agent.

Branded help centre + your domain
AI-powered semantic search
Embed widget in your app
Multi-language & multi-product
Video guides & in-line tutorials
Article suggestions inside Service CRM

Get a quote See pricing

help.yourbrand.com

🔍 Search 600+ articles…

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Getting started22 articles · 6 videos

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Setup & configuration48 articles

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Integrations82 articles

🧑‍💻

API & developers140 articles

Why self-service matters

30–50% fewer tickets, higher CSAT.

AI search that works

Semantic + keyword - finds the right article even when customers phrase it weirdly.

Embed anywhere

Drop a widget into your app, web, mobile - contextual articles based on user state.

Connected to your CRM

Agents see article suggestions in the ticket sidebar. Tickets pre-tagged by article viewed.

What we build in

Six features at the core.

Article editor

Rich-text + Markdown, version control, scheduled publish, multi-author workflow.

Semantic + keyword search

Video walkthroughs

Inline video with chapter markers, transcripts, subtitles auto-generated.

Embed widget

One-line script tag. Contextual articles based on URL/user state. Floating help button.

Multi-language

i18n built-in. Translation memory. Detect & serve per visitor location.

Analytics

Search-no-result reports, article views, deflection rate, gaps to fill.

AI assistant

An AI bot that knows your docs cold.

Trained on your help centre. Answers customer questions in plain language, cites the source article, hands off to a human when stuck.

Trained on your articles + tickets
Cites source articles in every answer
Multi-turn conversation
Hand-off to live agent when stuck
Daily improvement from new tickets

AI Help Bot

You"How do I refund a closed order?"

Help bot"You can refund via Orders → … (source: Refunds article)"

You"Will customer be notified?"

Help bot"Yes, auto-email + SMS sent."

FAQ

Help Portal build questions.

How long does a build take?

5–8 weeks for v1 (articles, search, widget). Add AI bot + multi-language + analytics in 2–4 more weeks.

Can we migrate from Helpscout / Intercom Articles?

Yes - articles, attachments, categories and search rankings migrate. We preserve SEO.

How accurate is the AI bot?

85–95% on questions covered by docs. Always cites sources. Never hallucinates outside your data.

SEO-friendly?

Yes - server-rendered, structured data (FAQ schema, BreadcrumbList), sitemap, canonical URLs.

Custom branding?

Full white-label - your domain, your colours, your logo. Or embed inside your existing site.